Effective Date: 02-03-2026
Company: Zeng Educommerce Private Limited (“Urban School” / “Urban Teacher”)
Urban Teacher provides digital, non-tangible services including subscriptions, access-based plans, and platform features. By purchasing any plan or service, you agree to this Refund and Cancellation Policy.
This policy applies separately to:
1. Website-based purchases processed via Razorpay
2. In-App Purchases made via Apple App Store or Google Play Store
All plans purchased through our official website are digital access-based services. Access is granted immediately upon successful payment confirmation.
All payments made through the website are non-refundable once access to the purchased plan has been activated.
Since the services are digital and non-returnable, no refund will be issued after activation, except as required under applicable law.
Currently, website-based plans are pay-per-use and non-recurring. There is no automatic renewal unless explicitly stated at the time of purchase.
Users may choose not to renew their plan after its expiry. Cancellation of an active plan does not entitle the user to any refund.
If a user chooses to upgrade to a higher plan, pricing adjustments may be applied proportionally at our discretion.
No refunds will be provided for any unused portion of the existing plan during an upgrade.
In the event of:
Users must contact support within 7 days of the transaction.
Approved cases will be refunded to the original mode of payment within 5–7 business days, subject to processing timelines of the payment gateway provider.
Purchases made within the Urban Teacher mobile application via:
Apple App Store
Google Play Store
are governed by the respective platform’s payment and refund policies.
Urban School does not process refunds for in-app purchases.
Users must submit refund requests directly through the Apple App Store or Google Play Store as applicable. Refund eligibility, approval, and timelines are determined solely by the respective platform provider.
Where refunds are approved (if applicable), they will be processed only to the original mode of payment used for the transaction.
We do not provide refunds in cash or via third-party transfers.
Urban School reserves the right to review exceptional refund requests on a case-by-case basis.
Nothing in this policy limits any rights available under applicable law.
For any refund-related queries, please contact:
Email: support@urbanschoolservices.com
Company: Zeng Educommerce Private Limited
Registered Address: 7th Floor, RMZ Spire, Silpa Gram Craft Village, HITEC City, Hyderabad, Telangana 500032
