1. Introduction

Welcome to Urban Teacher, a platform developed and operated by Zeng Educommerce Private Limited ("we","our", or "us"). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your data.

This Privacy Policy complies with:

• The Information Technology Act, 2000 and its associated IT Rules.
• Google Play’s User Data Policy.
• Global Data Protection Standards, including GDPR principles where applicable.

By using the Urban Teacher App, you consent to the data practices described in this Privacy Policy.

a Mobile App Compliance

The Urban Teacher App is designed to comply with the guidelines and requirements of both the Apple App Store and Google Play Store. This includes adherence to mandatory privacy disclosures, data collection transparency, and user rights as stipulated by these platforms.

By using the Urban Teacher App, you agree to our data collection practices as described in this Privacy Policy. We ensure that all mobile app-specific data usage is transparent and complies with applicable regulatory standards.

2. Information We Collect

We collect different types of data to provide and improve our services.

a. Personal Information Provided by Users

When you create an account or interact with the app, we collect:

• Name, email address, phone number (required for authentication).
• Profile details (bio, location, education, work experience).
• Uploaded content (posts, comments, documents, shared files).
• Payment details (for in-app services via Razorpay and Zoho Payments).
• Contact lists and connections data (for networking within the app).
• Employment & professional history (for job applications).
• Educational qualifications (for professional verification).

b. Automatically Collected Information

When you use the app, we may collect:

• Device Information (device type, OS, IP address, browser type).
• Usage Data (session duration, features used, interactions).
• Cookies & Tracking Technologies (for analytics and personalization).
• Crash reports & log files (to improve performance and troubleshoot errors).
• Network & connectivity details (to optimize app functionality).

c. Information from Third-Party Services

If you use third-party integrations, we may collect:

• Authentication data (Google, Apple, or Facebook login).
• Payment details (processed via Razorpay and Zoho Payments).
• Contentful data (for blogs and learning materials).
• Analytics & usage insights (from Firebase and third-party tools).
• LMS integration data (for educational course tracking).

3. How We Use Your Information

We use collected data for:

• User Account Management: Creating, authenticating, and managing accounts.
• App Functionality: Enabling social interactions, job applications, event bookings, and blog access.
• Personalization: Recommending content, communities, job postings, and learning resources.
• Security & Compliance: Fraud prevention, monitoring, and legal compliance.
• Analytics & Improvement: Enhancing app performance based on user activity.
• Advertising & Promotions: Displaying personalized ads and promotional content.
• Facilitating Online Learning: Managing course enrollments and recommendations.
• Communication Services: Sending updates, transactional emails, and notifications.

4. How We Share Your Information

We do not sell or rent your personal data but may share it in the following cases:

a. With Other Users

• Your profile, posts, and interactions are visible to other users.

b. With Third-Party Services

• Payment Processing: Razorpay and Zoho Payments (for transactions).
• Authentication: Google, Apple, Facebook (for login).
• Content Hosting: Contentful (for blogs and resources).
• Analytics & Performance: Firebase and similar providers.

c. With Law Enforcement

• If required by law, we may disclose information.

d. With Service Providers

• Aggregated, non-personal data may be shared for analytics and advertising.

e. For Research & Development

• We may share anonymized data to improve services.

f. In Business Transactions

• If we merge or sell assets, user data may be part of the transaction.

g. For Educational & Employment Opportunities

• If you apply for a job or course through the app, we may share relevant data with schools or employers.

5. Data Storage & Security

We use industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit and at rest.
• Secure Authentication: Multi-factor authentication (MFA) for user logins.
• Access Control: Limited access to authorized personnel only.
• Firewall Protection: To prevent unauthorized access.
• Regular Security Audits: Ongoing security assessments.
• Cloud Storage Compliance: Data stored in Firebase and third-party servers that comply with industry regulations.

6. Data Retention & Deletion Policy

We retain user data as long as the account remains active.

User-Requested Data Deletion

You can request deletion of your account and data by contacting support@urbanschoolservices.com.

• Upon deletion, personal data is erased, except where legal obligations require retention.
• Inactive accounts may be deleted after 24 months of inactivity.
• Backup copies may be retained for disaster recovery.
• Transactional records may be retained for compliance with financial regulations.

7. Your Rights & Choices

As a user, you have the following rights:

• ✅ Access & Update: Edit your profile and update personal data anytime.
• ✅ Opt-Out of Communications: Unsubscribe from emails and notifications.
• ✅ Data Deletion: Request account and personal data deletion.
• ✅ Restrict Processing: Disable specific features that involve data collection.
• ✅ Withdraw Consent: Revoke consent for data collection.
• ✅ Download Your Data: Request a copy of your data in a structured format.
• ✅ Adjust Advertising Preferences: Control how your data is used for ads.

8. Children's Privacy

The Urban Teacher App is not intended for users under 18 years old.

• If a child provides personal information, we will delete the data immediately.
• Parents can contact us for data removal requests.

9. Third-Party Links & External Services

• The app may contain links to external websites and third-party services.
• We are not responsible for their privacy policies.
• Users should review external privacy policies before interacting with third-party services.

10. Cookies & Tracking Technologies

We use cookies for analytics, personalization, and security.

Types of Cookies Used

• Essential Cookies: Required for core functionality.
• Analytics Cookies: Track user behavior for improvements.
• Marketing Cookies: Used for advertising.
• Session Cookies: Store temporary preferences.

Users can opt out of non-essential cookies in their device settings.

11. Privacy Policy Updates

We may update this Privacy Policy periodically.

• Changes will be posted on this page.
• Significant updates will be communicated via app notifications or email.

Users are encouraged to review this policy regularly.

12. Contact Us

For any questions or concerns, contact us at:

📧 Email: support@urbanschoolservices.com

📞 Phone: +91 81250 84447